In collaboration with UNICEF-Ethiopia, ESSSWA is implementing a project entitled “Strengthening Capacities of Technical Vocational Education and Training (TVET) colleges
In collaboration with UNICEF-Ethiopia, ESSSWA is implementing a project entitled “Strengthening Capacities of Technical Vocational Education and Training (TVET) colleges, Occupational Competency Assessment and Certification Centres (OCCAC) and service providing institutions for training and deployment of skilled social service workforce’’.One of the activities of this project is to conduct training on coaching, mentoring and supportive supervision to the supervisors of BoWCA, BoLSA, BoJ, Regional Supreme Court, One Stop Centre and border and law enforcement officials.
With the complexity of the work and the high demands on social service workers, we should not expect them to do it alone. Coaching, mentoring and supportive supervision is essential in order to provide the social service workers the necessary support to consider children’s best interests throughout the case management process and cope with the daily stressors of the work. Therefore, we conducted training on coaching, mentoring and supportive supervision to the supervisors of Community service workers enable them to give a better service for their client for 5 days in Adama town.
2. Objective of the workshop
To equip the supervisors of Community service workers, who are involved in CM supervision with the necessary knowledge and skills to support and supervise case workers.
3. Major Activities and Accomplishments
The training was provided to the supervisors of Community service workers, who are involved in CM supervision with coaching and supervision skills to accelerate and add quality of social service provision in order to enhance the children wellbeing and make sure the best interest of children.
Through five days training the following session’s contents have been covered.
- Defining Supervision and Coaching within CP Case Management
- Supervision Practices and Tool
- Supervision and Coaching Skills
- Staff Care and Well-being
During the training session side by side we have been discussed intensely on the current challenges they are facing in their region as well as the strategies and actions have to be taken. The major challenges they are facing and the actions have been and to be taken has been pin pointed as follow.
- Poor qualities of documentation and records
- Lack of technical capacity and commitments due poor professional capacity and motivation.
- Lack of resources and shortage of funds (human, financial and materials/Logistics (vehicles, stationery, furniture’s etc.))
- Distance b/n implementer office and where the case worker s located
- Lack of stakeholder commitment and/or coordination
- Work load of supervisors and Overload cases on case workers (high ratio)
- Absence of office and other logistics – case workers use their own money to finance transportation for case management meetings and case conferencing.
- Sometime attitude of case workers affect the service negatively
- Informal structure of supervision
- Lack of guidance materials to guide training of supervisors
- Absence of safe space for supervision
- Complexity of cases
- Low capacity of supervisors
- Absence of SWs/Case workers in some regions
- Lack of peace, stability and security
Strategies to overcome the above situation
- Strengthen collaboration of partners (e.g. cluster meeting ) and Strengthening the coordination among stakeholders
- Strengthening the relationship with stakeholder – e.g. review meetings with Government and NGOs is a good example.
- Strengthen capacity building of gov’t agencies and multi-sectorial actors
- Increase number supervisors equivalent of with caseworker’s ratio and increase the number of case worker with equivalent of the client ratio.
- Visiting case workers twice in a month and monitor their activities
- Allocate appropriate resource and funds for supervision and case workers to enable them to provide service with quality(including material and availability office for discussion also to place document s)
- In order to enhance SW’S and supervisors Capacity conducting experience sharing among SWs and implementers, it will creates an opportunity for SWs to support each other and
- Strengthen lobbying to formalize the informal structure of supervision and over all service provision system to enhance the quality service.
- Efficient utilization of resource and coordination with others stakeholder will reduce duplication of efforts and enhance quality of services to address to safeguard children wellbeing.
- Apply case conference at sustainable manner efficiently and effectively.
- Capacitate supervisors through mentoring and coaching to enhance professional capacity of supervisor.
- Improve responsibility and accountability of supervisors through standardized and framed structure.
- Hire trained SWs in all Woredas is very important to address the problems and to sustain quality service also to strength referrals and linkage among stakeholders and concerned bodies.
- Fulfill the financial and human resources at all levels.
- Provide formal training and capacity building to supervisors.
An output expected from the training was to sum up knowledge and share their experience and to let them think critically as well as observe better option to implement with the context of their region. Based on the pre and post assessment result as well as trainees feedback we meet our expectations as per plan.
At the end of the training, Mr. Sinatyehu the Executive Director of ESSSWA handed certificates and acknowledges all participants for finalizing the training and their active participation and devotion during the training sessions.
The participants on their side provide us feedback through written at the end the training also at the end of each training session we have been discussed about the overall session and received feedback every day. Most of participant underline that the training was very helpful and it’s very important to cascade at all level.
The participant was approached from key stakeholders/partners who are from social service sectors and titled in their organization as ; Child protection officer, Supervisors, monitors of Community service workers, those are participated in CM supervision from Oromia and SNNP BoWCY, social workers from Supreme Court, Trainers from ESSSWA, UNICEF, MoWCY, MoLSA, Supreme Court and Retrack.
Totally 9 trainees, 3 observer and 24 trainees was participated.